Shipping & Delivery.
In order to ensure the prompt and perfect delivery of your order, playroomshop.gr cooperates with courier center, which has one of the largest networks in Greece. Deliveries are made during working days.
Pickup from store.
If you wish to pick up from a store, you can go to the store (store opening hours) to pick up your purchases.
The receipt is made by showing the police ID and the order number that was sent to you at the e-mail address you indicated to us.
Delivery Costs.
Shipping of orders throughout Greece, regardless of weight and volume, is free for orders over €79.00. For orders under €79.00, the shipping cost is €3.50 for all of Greece. The price does not include and the cost of cash on delivery. The cost of shipping orders outside of Greece is announced at the customer’s request and is linked to the country of destination.
Delivery Time.
All orders are shipped by our company within 3 business days of being placed. Orders within Attica, as well as in large urban centers, are delivered in 1-2 working days after they are shipped. Orders to the rest of Greece are delivered in 2-4 working days. Committing on our part to make every effort for the fastest delivery of your orders, we would like to inform you that the possible involvement of unpredictable factors such as strikes, bad weather at sea, delays of transport companies, reasons of force majeure as well as in the event that telephone or / and communicating with you by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment), because for example your registered information is not correctly updated , may cause a delay in the delivery of your order.
Payment methods.
Payment for your purchases can be made by Cash on Delivery or by Credit Card.
Pay on delivery.
Upon delivery of your package by the courier company’s employee, the value of your order is paid in cash.
Credit card.
You can use your credit card for your purchases at playroomshop.gr. The security of your payments is guaranteed at the highest level as playroomshop.gr uses the Eurobank payment portal for your transactions.
Product & Money Return Policy
You have the right to return the products of your order, excluding underwear and swimwear (for hygiene reasons), within 15 days from the day of receipt for FREE for any reason you wish and for returns within Greece with the courier company Courier Center. If another courier company is used, the costs are borne by the returnee. If the return is not made within 15 working days then the company. may not accept any return for replacement or cancellation of the transaction. For returns from abroad, the return costs are borne by the person making the return. The date of dispatch of the returned product is considered to be the one indicated by the employee of the courier company on the receipt, in order to check the deadline. Returned products must be unused, have all manufacturer’s tags, box packaging (for shoes) and all included accessories where offered, e.g. extra laces. A proof of purchase or sales invoice is also required.
All returns are checked and within 14 working days the value of the products is returned to the consumer in a corresponding manner relative to the one selected for payment. In the case of cash on delivery, the credit will be made to the buyer’s bank account. Possible costs of transport, cash on delivery or bank charges are not refunded. If the product has been purchased during a special offer of free return shipping or using a special related coupon then the return costs are borne by the company.